FAQ's

How does the rental process work?

Our fashion rental process is simple and convenient. First, browse our extensive collection of designer clothing and accessories. Once you've found the perfect item, select your rental duration, ranging from a few days to several weeks. Add the item to your cart and proceed to checkout. We'll ship the item to your doorstep, and you can enjoy wearing it for the specified rental period or if you are based in Scotland message us for collection. When you're done, return it using the prepaid shipping label provided. We take care of cleaning and maintenance so you can sit back, relax, and enjoy the latest fashion trends without the commitment of buying!

What happens if I damage or stain the product?

Accidents can happen, and we understand that. Please notify us immediately if you accidentally damage or stain. We have a dedicated team to assess and handle such situations. Depending on the damage or stain extent, you may incur additional charges, which will be communicated to you. We strongly recommend reviewing our rental agreement for specific terms and conditions regarding damage and stains. We take great care to maintain the quality of our items, so we appreciate your honesty and timely reporting of any issues.

How do I return the rented item?

If you rent an item and it's time to return it, don't worry, we will include all return information in our postal slip. Please only use Royal Mail Special Delivery, ensuring the parcel is signed for to make sure it's covered by insurance should anything happen on it's way back to us.